Customer Delight Operations Efficiency Intern (AI & Automation)

Location: Bordeaux, France; hybrid schedule with two remote days per week, one remote work week per quarter, and three flex days.

Salary: €1.1K–€1.3K per month, depending on study level.

Company

hirify.global is a global marketplace for refurbished devices focused on making technology reliable, affordable, and better for the planet.

What you will do

• Identify, prioritize, test, document, and improve automation opportunities across Customer Delight based on frequency, manual effort, and potential time savings.
• Support workflows and AI agents built with Dust, Workato, or similar platforms, applying Lean Six Sigma and Continuous Improvement methods.
• Automate recurring reporting and data collection, build and test operational insights, and monitor key performance indicators and efficiency metrics.
• Contribute to root cause analyses of operational pain points and identify sustainable improvement opportunities.
• Promote AI and automation adoption by preparing examples, guides, and training materials, while collecting user feedback and identifying adoption barriers.

Requirements

• Pursuing a Master’s degree in Business, Management, Engineering, Data, or a related field, with an internship agreement.
• Interest in using data, process analysis, technology, automation, and AI to improve team operations.
• Comfortable with, or willing to learn, SQL, Google Sheets, Omnii, Dust, and Workato.
• Analytical, organized, autonomous mindset with strong problem-solving skills.
• Interest in understanding operational processes and explaining technical topics to non-technical audiences.
• Fluent spoken and written English.

Nice to have

• Familiarity with Lean Six Sigma and Continuous Improvement methodologies.
• Experience with workflow automation or AI tools.
• Additional languages.

Culture & Benefits

• Six-month, full-time internship starting in January 2027, with a 35-hour Monday-to-Friday schedule.
• Mission-driven environment focused on reducing the environmental impact of technology.
• Hybrid work with two remote days per week, one remote week per quarter, and three flex days.
• Employee Resource Groups, mentorship programs, accessibility policies, and cultural competency training.
• Impact-driven work and hands-on career development in an innovative, fast-paced environment.

Hiring process

• Skills-fit interview with the direct manager.
• Cultural-fit interview with another team member.
• Video interview with a Campus Team member or recruiter.