TL;DR

Senior Client Success Manager: Managing dedicated client relationships throughout the client lifecycle, from deployment through renewal with an accent on understanding their business and safety objectives. Focus on program solution design, change management, and user adoption while working cross-functionally to ensure program success.

Location: This role works hybrid on-site Tuesdays, Wednesdays, and Thursdays in Newport News, Virginia. Remote Mondays and Fridays.

Salary: $89,750.00 - $113,250.00

Company

%hirify_global% is powered by cutting-edge technology and Happy People, helping to save lives on our roadways.

What you will do

Develop and execute a customized Program Management Plan to meet clients’ safety program objectives.
Be the main point of contact for the Client from deployment through to renewal and build strong relationships resulting in high levels of client engagement with assigned accounts.
Design and configure the platform to meet the unique needs of the client and consult on topics including change management, communication strategy, and coaching techniques.
Work with cross-functional teams to ensure smooth execution of installations, training, and customer support.
Present data analytics highlighting program performance and financial metrics to executive level clients and provide day-to-day support to Safety Leaders.

Requirements

Bachelor’s degree, or equivalent years of experience desired.
5 -7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment.
Strong customer focus and problem resolution skills.
Experience working with decision makers within an organization.
Aptitude for numbers and expert skills with Microsoft Excel.
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills.

Nice to have

Experience with managed services, trucking, and fleet industry is highly preferred.

Culture & Benefits

Medical, dental and vision insurance.
401(k) and 401(k) match.
Employee Well-Being program.
Employee Referral program.
Education Reimbursement Program.