Chile - Customer Delivery Manager (CDM) - Managed Print Services (MPS)

Location: Las Condes, Region Metropolitana de Santiago, Chile. Onsite role; no relocation and no travel.

Company

hirify.global provides technology and managed print services.

What you will do

• Own operational customer relationships, understand local requirements, and drive customer satisfaction.
• Serve as the primary contact for operational issues, performance metrics, reporting, and communications.
• Manage expense targets, delivery performance, risks, resources, scope, and SLA outcomes.
• Lead teams and support account delivery managers with difficult accounts and customer communications.
• Measure and report KPIs, identify revenue opportunities, and ensure compliance with policies and regulations.
• Lead moderate to high complexity projects, develop professional reports, and support operational and strategic plans.

Requirements

• Four-year or graduate degree in Computer Science, Information Technology, Business Administration, or a related discipline, or equivalent work experience or demonstrated competence.
• Typically 4–7 years of experience in ITIL/ITSM, business, customer support, or a related field; candidates with an advanced degree may have 3–5 years of experience.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.
• Ability to lead team or project activities, facilitate information validation and team decision-making, and respond to moderately complex issues within established guidelines.

Culture & Benefits

• Full-time employment in Chile.
• Regular coordination across functions and teams to support seamless service delivery.
• No travel and no relocation support indicated.
• No shift premium.
• Equal employment opportunity is provided without discrimination based on protected characteristics under applicable law.