Problem Management Lead (ITIL)

Location: Toronto, Canada; flexible hybrid work model. Eligibility to work for hirify.global Corp. in Canada in a full-time capacity is required.

Salary: CAD 110,000–125,000 annually, plus eligibility for a short-term incentive plan.

Company

hirify.global connects Canadians through secure digital payments, identity verification, and fraud protection, supporting the country’s financial ecosystem and Real Time Rail payment systems.

What you will do

• Provide direction for the end-to-end Problem Management lifecycle supporting Real Time Rail payment systems.
• Lead major problem investigations, root cause analysis standards, trend and risk analysis, and preventative remediation.
• Build stakeholder confidence in the organization’s ability to meet service level commitments.
• Advance Problem Management maturity through process design, tooling enablement, metrics, reporting, audit readiness, and integration with related ITSM practices.
• Collaborate with internal and external stakeholders while leading change and continuous improvement.

Requirements

• 4–5 years of experience in a Problem Management role, preferably in Financial Services.
• Experience working in a regulated industry.
• Ability to collaborate effectively with internal and external stakeholders.
• Experience leading change and driving continuous improvement.
• ITIL knowledge.
• Eligibility to work for hirify.global Corp. in Canada in a full-time capacity.
• Successful candidates must complete background checks, which may include Canadian criminal and credit checks, Canadian ID cross-check, Public Safety Verification, five-year employment verification, education verification, credit check, and social media check.

Culture & Benefits

• Flexible hybrid work model.
• Generous vacation and wellness days.
• Employer-paid benefits coverage and a 24/7 confidential employee and family assistance program.
• Employer-funded RRSP program.
• Pregnancy and parental leave top-up.
• Charitable donation matching with United Way and an inclusive, equal-opportunity workplace.