Executive Operations Manager for Industrial AI Cloud

Location: Košice, Slovakia; hybrid workplace. Remote work is available only within Slovakia due to European taxation regulations.

Base salary from €2,700 gross per month, depending on seniority and previous experience; variable compensation and other financial benefits are also provided.

Company

hirify.global provides innovative information and communication technology services and operates as a major employer in the Košice region.

What you will do

• Manage the global service chain for the Industrial AI Cloud and ensure delivery against contractual obligations and SLAs/OLAs.
• Define, monitor, and report KPIs covering production quality, operational performance, and customer satisfaction.
• Act as the primary operational interface between Customer Delivery Management, Product Management, architects, engineering, and operations teams.
• Steer global 24/7 incident, problem, change, and release management for mission-critical AI infrastructure.
• Coordinate customer and partner onboarding, resource planning, workshops, and hardware lifecycle activities.
• Identify operational bottlenecks and drive process improvements, automation, and permanent technical fixes.

Requirements

• Experience as a Senior Operations Manager or Service Chain OPM in cloud, HPC, or large-scale enterprise software environments.
• Expert knowledge of ITIL incident, problem, change, and release management in production environments.
• Strong understanding of AI/GPU infrastructure, including NVIDIA DGX platforms and GPU clusters.
• Experience managing SLAs/OLAs and reporting KPIs to executive stakeholders.
• Advanced communication and negotiation skills.
• Ability to lead high-pressure technical war rooms during critical GPU cluster outages.
• Proficiency with real-time telemetry and observability, including Prometheus and Grafana dashboards, and the ability to convert infrastructure metrics into operational health decisions.
• Expertise in change-window governance, firmware updates, risk mitigation, and protecting production stability.
• Ability to synchronize data center technicians, engineers, and product managers; apply Kaizen or Lean principles; and eliminate repetitive manual work through technical fixes or automation.
• Highly independent with strong self-management skills.
• Advanced English at C1 level.

Nice to have

• German at upper-intermediate B2 level.

Culture & Benefits

• Hybrid work with remote work permitted only from within Slovakia.
• More than 25 benefits supporting work-life balance, personal development, health, sport, family, and lifestyle.
• Financial benefits, learning and development support, health and sport benefits, and family-related benefits.
• Variable compensation and additional financial benefits alongside the base salary.