P&C Shared Services Generalist (APAC)

Location: Hybrid setup in Petaling Jaya, Selangor, Malaysia (Level 3, Wisma Ali Bawal, No. 11 Jalan Tandang, Section 51)

Company

hirify.global is a global technology company providing connected productivity, automation, payments, EV charging, carwash, and retail solutions for the transport sector.

What you will do

• Act as the first point of contact for employees, leaders, contingent workers, and managers, resolving HR inquiries and escalating complex cases appropriately.
• Administer talent acquisition and employment lifecycle processes, including requisitions, offers, pre-employment contingencies, onboarding, offboarding, agreements, records, and lifecycle transactions.
• Manage HR Service Desk ticket queues and deliver timely case resolution in line with service-level agreements and quality objectives.
• Interpret HR policies and country-specific requirements across APAC while supporting benefits, incentives, employment documentation, authorities’ requests, and immigration processes.
• Partner with P&C Business Partners, Talent Acquisition, Global Payroll, vendors, and regional stakeholders to provide seamless employee support.
• Identify recurring issues, maintain process documentation, support knowledge management and new-hire onboarding, and contribute to global process, system, and continuous-improvement initiatives.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, or equivalent work experience.
• 2–4 years of experience in Human Resources, Shared Services, Payroll, Benefits Administration, or a related field.
• Fluent verbal and written communication in both English and Mandarin is required; Mandarin is a must-have requirement.
• Knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to interpret policies, procedures, and country-specific employment requirements while exercising independent judgment.
• Familiarity with employment lifecycle administration and statutory requirements in one or more APAC markets.
• Experience with immigration, visa administration, or mobility-related processes.
• Strong interpersonal, communication, organizational, problem-solving, and time-management skills, with a customer-service mindset and attention to detail.
• Ability to handle sensitive and confidential information with professionalism and discretion, and to meet service and team expectations reliably.

Nice to have

• Experience with HR systems, case-management tools, or ticketing systems.
• Experience supporting multiple countries within APAC.

Culture & Benefits

• Dynamic, diverse, innovative, and inclusive working environment focused on collaboration and continuous improvement.
• Support for personal growth, continuous learning, work-life balance, and career development.
• Collaborative regional team environment with opportunities to contribute to meaningful technology and sustainability initiatives.