People Manager / Supervisor (Semiconductor Equipment)

Location: Kikuchi-Gun / Kumamoto, Japan; onsite role supporting a customer operation in Kumamoto.

Company

hirify.global develops and supports semiconductor manufacturing equipment, including DUV systems.

What you will do

• Lead and manage a team of 10 or more engineers, supporting collaboration, accountability, capability development, and continuous improvement.
• Coach team members, provide regular feedback, manage workload and resource allocation, and monitor employee well-being.
• Serve as a key interface between the customer and internal support organizations, communicating system status, priorities, risks, and recovery activities.
• Oversee daily support operations, prioritize activities, coordinate resources, identify risks, and initiate escalations or help requests when needed.
• Work with local and global support organizations to resolve problems and balance short-term system recovery with long-term operational stability.
• Build trusted relationships and effective ways of working for a relatively new customer and operation.

Requirements

• Required communication skills in English and Mandarin.
• Substantial experience in field operations, customer support, service operations, or people management, preferably in a technical environment.
• Experience leading, coaching, or influencing teams in a complex, customer-facing environment.
• People leadership skills, including coaching individuals, developing capabilities, managing workload, and supporting employee well-being.
• Interpersonal and communication skills across organizational levels and cultures.
• Ability to work effectively in a multicultural environment and adapt to different cultures, communication styles, and customer expectations.
• Ability to remain calm, structured, and solution-oriented during operational challenges, changing priorities, and customer escalations.
• Strong ownership and ability to balance customer priorities, operational needs, and team sustainability.
• Legal authorization to access controlled technology under United States Export Administration Regulations before beginning work.

Nice to have

• Experience in the semiconductor equipment or high-tech service industry.
• Experience working with international teams and multiple stakeholders.

Culture & Benefits

• People-first leadership with accountability for operational results.
• Strong focus on customer satisfaction, service quality, collaboration, and continuous improvement.
• Inclusive and diverse workplace that values equal opportunity.
• Collaboration across local and global organizations and cultures.