Team Lead Payroll Support (Switzerland)

Location: Ebene, Mauritius; hybrid working arrangement

Company

hirify.global provides payroll and HR services covering the employee journey, from payroll processing to attracting, rewarding, and developing talent.

What you will do

• Lead the Payroll Support team by setting priorities, performance expectations, development plans, and succession plans.
• Own the Payroll Support service model, including service standards, KPIs, SLAs, customer experience, quality, and efficiency.
• Manage complex escalations, systemic issues, operational risks, stakeholder communication, and recurring-issue prevention.
• Establish governance, controls, documentation, confidentiality, audit readiness, and corrective-action practices for payroll support.
• Drive process improvement, standardisation, automation, knowledge management, and self-service initiatives.
• Lead Payroll Support activities for implementations, transitions, migrations, operational handovers, and organisational change.

Requirements

• At least 7 years of experience in payroll operations, payroll support, or a comparable business-critical service environment, including at least 3 years in a people leadership role.
• Experience leading, developing, and performance-managing payroll professionals or specialists in a complex, high-volume environment.
• Advanced knowledge of end-to-end payroll processes, operational controls, data confidentiality, and payroll-related compliance requirements.
• Experience managing service delivery through KPIs, SLAs, operational-risk management, complex escalations, and recurring-service-issue resolution.
• Experience implementing and maintaining governance, control, and audit-readiness requirements.
• Experience delivering significant process improvement, service transition, standardisation, or automation initiatives with measurable operational benefits.
• Strong analytical capability and experience using operational data and reporting tools to identify trends, support decisions, and improve service performance.
• Ability to translate business objectives into operational priorities, resource plans, and delivery outcomes, with strong stakeholder-management and influencing skills across functions, countries, and seniority levels.
• Experience supporting and implementing operational change, including managing dependencies, resistance, and operational readiness; strong judgement and decision-making skills balancing service quality, customer impact, compliance, risk, and efficiency.
• Excellent written and verbal English communication skills.
• Relevant degree or equivalent professional experience in payroll, business management, finance, HR, operations, or a related discipline.

Nice to have

• Additional languages relevant to the supported market.

Culture & Benefits

• Hybrid and flexible working options, with working arrangements open for discussion.
• Annual, study, maternity/paternity, wedding, and compassionate leave from day one; seniority leave after three years.
• Medical insurance fully paid for the employee and two dependent children, with upgrade and subsidised parent-enrolment options.
• Transport, mobile, and home-internet allowances, plus a subsidised car-loan facility.
• Four-week annual workation from an hirify.global location within the EU.
• Performance and remuneration reviews, company bonus, professional training, individual development planning, career growth, and referral opportunities.

Hiring process

• Salary range information is shared during the initial Talent Acquisition interaction by phone or email.
• Successful candidates must submit a recent Certificate of Character and undergo a background check.