Global Payment Operations Manager (Fintech)

Location: Tbilisi, Georgia

Company

hirify.global is a global staffing company representing a well-funded fintech unicorn that operates a cloud-based global payables automation platform for supplier payments, mass payouts, and accounts payable operations.

What you will do

• Lead and develop the global Payment Operations team across multiple locations and time zones.
• Oversee payment monitoring, investigations, exceptions, rejections, returns, recalls, reconciliations, escalations, and high-priority incidents.
• Build standardized processes, SOPs, documentation, operational controls, and root-cause correction practices.
• Partner with Engineering, Product, and automation teams to reduce manual work and implement AI, workflow automation, and self-service capabilities.
• Define and improve KPIs covering resolution time, SLA performance, backlog, quality, productivity, workload distribution, and resource planning.
• Collaborate with Compliance, banking providers, Customer Support, and Customer Success to resolve issues and improve customer experience.

Requirements

• 5+ years of experience in Payment Operations, Banking Operations, Fintech Operations, or a related field.
• 2+ years of experience managing operational teams, preferably across multiple locations.
• Strong understanding of payment processing, banking workflows, payment failures, investigations, and exception handling.
• Experience driving process improvements, operational efficiency, and measurable performance improvements.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Ability to lead through operational complexity and changing business priorities.
• Excellent stakeholder management, communication, and escalation management skills.
• High ownership, accountability, and attention to detail.
• Excellent written and spoken English.

Nice to have

• Experience in a global fintech or payments SaaS environment.
• Familiarity with ACH, Wire, SWIFT, SEPA, and local payment rails.
• Experience working with global banking partners and payment service providers.
• Hands-on experience implementing automation, AI-powered workflows, or operational transformation initiatives.
• Familiarity with Zendesk, Jira, Salesforce, BI tools, or similar operational platforms.
• Experience managing operational risk, reconciliation, and financial controls.

Culture & Benefits

• Work with a globally distributed Payment Operations team across multiple locations and time zones.
• Collaborate with Engineering, Product, Compliance, Customer Support, Customer Success, and external banking and payment partners.
• Focus on operational excellence, ownership, accountability, proactive communication, and continuous improvement.
• Benefits are provided through hirify.global; further details are available from the staffing company.