2 дня назад
Design Strategy Manager (Aviation)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
Design Strategy Manager (Aviation): Shaping guest experience strategy and translating brand ambitions, customer insights, and market analysis into tangible digital, physical, and service design opportunities across the end-to-end airline guest journey with an accent on premium hospitality and operational feasibility. Focus on prioritizing business-impact roadmaps, developing implementable experience solutions, and establishing design principles and methodologies that improve guest performance metrics.
Location: Abu Dhabi, United Arab Emirates
Employment type: Full-time
Company
is the UAE’s national airline, connecting people across continents from its Abu Dhabi hub and developing global aviation experiences.
What you will do
- Translate brand strategy into experience design principles and a holistic strategy for the end-to-end guest journey.
- Identify experience design opportunities across booking, airport, cabin, and post-flight touchpoints using guest data, insights, market analysis, industry trends, and lateral trends.
- Create a business-impact-led roadmap with priorities and delivery timelines.
- Develop opportunities into tangible digital, physical, and service solutions with agreed implementation plans in partnership with internal stakeholders.
- Develop tools, methods, and processes for capturing and sharing trends, insights, ideas, and opportunities across the organization.
- Document experience design principles and strategic design guidelines that support product development and service implementation.
Requirements
- Bachelor’s degree in Design, including Industrial, Interior, or Transportation Design, with a focus on user research and design strategy; or a bachelor’s degree in Design Research and Strategy; or relevant experience with a proven track record.
- 7+ years of experience developing experience design strategies in a consultancy or in-house capacity.
- Ideally, experience in aviation, hospitality, or other guest-experience-driven industries.
- Expertise in storytelling and articulating concepts.
- Expertise in turning insights into opportunities and value-driven solutions.
- Strong visual, written, and verbal presentation skills.
- Ability to lead and command respect as the subject matter expert.
- Strategic mindset with the ability to form a strategic narrative across multiple experience touchpoints and communicate strategies and opportunities for guest benefit.
- Solution-oriented and collaborative approach, with the ability to align multiple stakeholders and develop implementable short- and long-term solutions grounded in operational realities.
Culture & Benefits
- Work within a global aviation organization connecting people across continents and cultures.
- Contribute to the “Journey 2030” ambition to expand the fleet, network, and workforce.
- Collaborate with brand, guest insights, ground operations, and crew and service stakeholders.
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