Account Manager (Data Center/Cloud)

Location: Dallas, TX, US

Company

hirify.global provides enterprise data center, cloud, and interconnection services through managed data center facilities and customized technology solutions.

What you will do

• Manage client relationships across hirify.global products and services, supporting new-service delivery, ongoing service operations, renewals, and revenue growth.
• Manage service-level agreements and other contractual commitments through program management practices.
• Coordinate client communications, reporting, customer meetings, account reviews, project plans, action items, implementations, and service escalations.
• Serve as an escalation point for production-impacting incidents, review and distribute incident reports, and lead issue trending, problem management, and cure-plan execution.
• Facilitate billing, accounts receivable, credit-request, billing-dispute, and customer order-process activities.
• Develop account strategies, identify new business opportunities, support renewals, and act as the customer advocate and trusted advisor.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience as a Sales Account Manager.
• 3–5 years of experience in data centers, telecom, IT, cloud, managed services, and networking.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.

Culture & Benefits

• Health, dental, and vision insurance packages.
• Short-term and long-term disability insurance.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Equal opportunity employment environment.