Client Operations Coordinator

Location: Remote; work from home

Salary: $50,000–$65,000 annually ($24.04–$31.25 per hour)

Company

NeuroNav, founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, provides personalized disability services through virtual Navigators and operational experts, helping families use California’s Self-Determination Program.

What you will do

• Own and resolve client operations requests, including provider searches, so Navigators can focus on planning and relationships.
• Prepare quotes, maintain accurate contracts, and support the path from initial conversation to enrollment.
• Audit spending plans, advise on appropriate service packages, and support purchase requests and vendor and staff onboarding.
• Submit invoices to Financial Management Services providers, track approvals and payments, and follow up as needed.
• Coordinate required documentation, including W-9s, agreements, and proof of service, to maintain compliance with Self-Determination Program requirements.
• Develop and refine workflows while communicating proactively with families, vendors, Financial Management Services contacts, and internal staff.

Requirements

• Bachelor’s degree or equivalent work experience.
• Experience in operations, billing, contracts, accounts receivable or payable, or administrative coordination.
• Flexible and resourceful approach, with comfort handling ambiguity, shifting priorities, and learning quickly.
• Strong attention to detail and comfort with math, spreadsheets, and reconciling numbers.
• Client-facing or customer service experience managing multiple relationships at once.
• Excellent written and verbal communication skills.
• Access to a computer, reliable high-speed internet, and a quiet work environment.

Nice to have

• Experience building or improving processes.
• Experience with Google Workspace and/or Microsoft Office.
• Experience with a CRM or ticketing system such as HubSpot.
• Experience in the developmental disability field or California’s Self-Determination Program and Regional Center system.
• Fluent Spanish and bilingual communication skills.

Culture & Benefits

• Remote-first work with the ability to work from home.
• Health, vision, and dental insurance.
• 401(k).
• 14 paid time-off days and 7 sick or flex days per year.
• Annual company retreat.
• Mission focused on helping people with disabilities make choices and access personalized services.