Senior Director, Customer Services (Data Management)

Location: Can be based in Munich, Madrid or Paris; responsibilities cover EMEA. Ability to travel up to 40%.

Company

hirify.global develops a data integration, management, and delivery platform using a logical data management approach for self-service BI, data science, hybrid and multi-cloud integration, and enterprise data services.

What you will do

• Develop strategic plans for transformational consulting and support service offerings across EMEA.
• Align offerings with customer segments, value positioning, service scope, collateral, and pricing.
• Lead consulting and support delivery, including resource management, project delivery, operational metrics, and customer outcomes.
• Own services financial goals and metrics, including bookings, revenue, gross margin, and utilization.
• Build and scale EMEA service operations, delivery methodologies, teams, systems, and tools.
• Support sales, customer success, strategic customers, and partner teams while expanding a global network of certified delivery partners.

Requirements

• University degree in information systems or computer science at Bachelor’s or Master’s level.
• Fluent English with excellent verbal and written communication skills for interaction with technical and business counterparts.
• Progressive experience managing, leading, and delivering professional services across consulting, implementation, training, project management, and partner functions.
• Experience building and leading a team of 25 or more people in a fast-paced, growing company.
• Experience including services in a subscription-based business model and delivering on-premises and SaaS solutions.
• Experience building and scaling a professional services business with accountability for financial targets.
• Experience across data management areas including storage, compute, governance, and development.
• Ability to travel up to 40%.

Nice to have

• Ability to speak French, German, Italian, or Spanish.

Culture & Benefits

• International organization with teams across four continents.
• Professional growth support and a collaborative, family-oriented environment.
• Equal opportunity employer committed to reasonable accommodation for employees with protected disabilities.