Technical Supervisor - Dealer Service, Quality & Technical Information (EMEA) (Marine)

Location: Petit-Rechain, Belgium; hybrid workplace with the possibility to work from home 2 days per week; travel is required from time to time.

Hiring range: €82,500–€113,300, payable in 13.92 instalments. The position is also eligible for an annual discretionary bonus.

Company

hirify.global is a global marine leader operating in the recreational marine industry and developing technologies for experiences on the water.

What you will do

• Define, implement, and monitor dealer service-level KPIs, assessments, audits, scoring systems, reporting standards, and corrective actions across EMEA.
• Coordinate after-sales performance across Sales Offices and Distributors, analyze performance data, identify gaps, and drive improvement initiatives.
• Own the coordination, validation, version control, publication, and distribution of owner manuals, service manuals, bulletins, advisories, technical updates, and field communications.
• Act as the EMEA interface with Mercury Marine’s Technical Literature Department and ensure alignment between global and regional documentation, field feedback, and engineering updates.
• Support safety recall campaigns, product rework and update programs, warranty claim evaluation, pre-authorizations, technical escalations, and regulatory compliance.
• Provide technical support and training to Sales Offices, Distributors, and Dealer networks, while maintaining after-sales tools and workshop capability standards.

Requirements

• Technical-level degree or equivalent experience.
• 5–10 years of experience in after-sales, technical service, or quality roles in a technical industry such as marine, automotive, industrial equipment, or a similar field.
• Proven experience supporting dealer or distributor networks and field service operations.
• Strong background in technical troubleshooting, warranty processes, or service engineering.
• Experience interacting with engineering, quality, and product support teams.
• Experience managing and delivering training, with good IT skills for training development and quality analysis and reporting.
• High sense of quality, ability to deliver clear reporting, excellent communication skills, strong teamwork, and customer orientation.
• Willingness to travel as a normal part of the job.
• Fluent English and important working knowledge of French.

Nice to have

• Experience coordinating activities across multiple countries or at EMEA level.
• Exposure to dealer audits, service KPI management, or quality assurance systems.
• Experience with technical documentation processes, including service manuals, bulletins, and updates.
• Experience supporting or coordinating recall campaigns or product update programs.
• Ability to speak other European languages.

Culture & Benefits

• Hybrid work with home working up to 2 days per week and a daily net allowance.
• Bonus plan targeted at 10% of annual salary.
• Meal vouchers, five extra-legal vacation days, group pension, disability plan, and hospitalization insurance.
• Company car with charging solution, company mobile phone, and monthly employer-specific expenses.
• LinkedIn Learning access, employee discounts on boats, engines, and parts, and an employee boat rental program.
• Work environment focused on growth, development, and performance in the marine segment.