Engagement Consultant (Eclipse Client Service)

Location: London, United Kingdom; hybrid work model.

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organizations, while hirify.global Eze delivers investment management software solutions for the investment process.

What you will do

• Lead onboarding and implementation of investment manager clients onto the Eze Eclipse platform.
• Coordinate and run client meetings as the primary point of contact throughout onboarding.
• Collaborate with Development, Product Management, and Client Services teams to deliver implementations and maintain client satisfaction.
• Work with third-party vendors and internal stakeholders to streamline project execution.
• Advocate for platform enhancements that address client needs and support scalability.

Requirements

• Minimum 2+ years of experience in Financial Services or Investment Technology, particularly in Trading, Operations, or Accounting.
• Strong experience with system implementation and configuration for accounting or trading platforms.
• Ability to manage client relationships, expectations, and project timelines effectively.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Experience collaborating with Product and Development teams to influence product enhancements.
• Understanding of account and relationship management best practices.

Culture & Benefits

• Hybrid work model with a centralized London location and business-casual dress code.
• Professional development reimbursement, hands-on training, and access to SS&C University.
• Flexible personal and vacation time off, sick leave, paid holidays, marriage leave, and study leave.
• Medical, dental, vision, and life insurance, employee assistance, and provident fund contribution.
• Employee tuition reimbursement, bonus scheme, and stock allocation for eligible employees.
• Commitment to diversity and inclusion.