Workplace Experience Analyst

Location: São Paulo, Brazil. Full-time, in-office schedule required five days per week, Monday to Friday.

Company

hirify.global provides a customer engagement platform with cross-channel messaging, journey orchestration, and AI-powered decisioning and optimization.

What you will do

• Manage daily workplace operations, including food and beverage programs, office supplies, mail, packages, general upkeep, and workplace service tickets.
• Provide hospitality and customer service to São Paulo office visitors and employees, including onboarding support for new hires.
• Plan and execute local events and employee engagement activities, including holiday celebrations, mixers, ERG events, and culture committee initiatives.
• Balance urgent requests and competing priorities while keeping recurring workplace operations on schedule.
• Track budgets, manage invoices, and support financial planning for the São Paulo office.
• Support health and safety compliance by coordinating with external providers, building management, and internal stakeholders, while assisting with ad-hoc operational needs and PTO coverage.

Requirements

• Demonstrated experience in a similar workplace experience role.
• Ability to work on-site five days per week, Monday to Friday, on a full-time in-office schedule.
• Confidence, positivity, and comfort working in a highly visible role representing the Workplace Team.
• Passion for high-quality workplace experience and customer service.
• Strong communication skills and excellent grammar.
• Strong attention to detail, organizational skills, initiative, and ability to set priorities independently.
• Creative problem-solving skills and a proactive, can-do attitude.
• Ability to stand, bend, squat, and lift up to 25–30 pounds.
• Familiarity with Mac computers and GSuite.

Nice to have

• Customer service experience.

Culture & Benefits

• Collaborative, transparent, and inclusive culture focused on teamwork, autonomy, accountability, and work-life harmony.
• Competitive compensation that may include equity, retirement plans, and an Employee Stock Purchase Plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, disability, fertility, and parental leave benefits.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office experience, Employee Resource Groups, community volunteering, donation matching, and team connection initiatives.

Hiring process

• AI-assisted tools may be used to review application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain involved in hiring decisions; candidates may request an opt-out or manual review where applicable.