Area Manager, Fulfillment Operations (Ecommerce Fulfillment)

Location: 11401 Harmon Rd., Fort Worth, Texas, United States; onsite at the Innovation Center. Must be willing to work any shift, including nights, weekends, rotating shifts, and other non-traditional hours based on business demand.

Base salary: $65,000–$73,000 per year. Total compensation range: $50,363–$83,938, plus eligibility for a discretionary bonus plan.

Company

hirify.global is a global supply chain and fulfillment technology platform serving small and mid-market ecommerce merchants through fulfillment operations, warehouse management software, and a network of fulfillment centers.

What you will do

• Oversee inventory control processes and all ICQA Associates at the Innovation Center, reporting to the Manager, SFN Quality.
• Run daily shift standups, assign ICQA tasks using operational data, track progress, and provide training and feedback.
• Produce weekly reports on incorrect practices and inventory-loss risks, summarizing issues for the General Manager with the Network ICQA Manager.
• Coordinate accurate and timely responses to Merchant Care Jira tickets, including coaching when tickets do not align with established processes.
• Lead process improvement by providing feedback on new tools and processes for inventory control.
• Oversee site-level hazard and risk analysis, product traceability, inventory accuracy, product safety conformance, and product integrity investigations.

Requirements

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred industry exposure includes ecommerce, retail, and manufacturing.
• Ability to manage performance, deliver feedback, and train and develop talent for professional growth.
• Working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems, with solid computer skills.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Ability to navigate and manage ambiguity.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Willingness to work rotating shifts, nights, weekends, and other non-traditional hours as needed to support operations.
• Hard-working, detail-oriented, focused on learning, and passionate about helping small businesses compete online.

Culture & Benefits

• Ownership-focused, high-performance environment emphasizing continuous learning, innovation, accountability, transparency, and mutual respect.
• Medical, dental, vision, basic life insurance, and a comprehensive benefits package.
• Paid maternity and parental leave, paid holidays, flexible time off, paid sick leave, and quarterly wellness days.
• 401(k) match.
• Access to AI and productivity tools at no cost for every full-time employee from the first day.
• Equal employment opportunity and anti-discrimination policies apply throughout employment.

Hiring process

• Recruitment may use AI-assisted tools for administrative activities such as interview transcription, summaries, feedback organization, and candidate communications; final decisions are made by trained human reviewers.
• Applications are accepted on an ongoing basis with no application deadline.