Global Candidate Experience Manager (AI)

Location: San Francisco, United States; hybrid schedule with office attendance Monday to Wednesday.

Salary: $216K–$240K annually, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence products.

What you will do

• Manage and develop Candidate Experience managers and Interview Programs program managers, supporting leads and coordinators through priorities, delegation, feedback, and accountability.
• Own candidate experience service delivery across high-volume and confidential Executive and Research hiring, including scheduling, routing, handoffs, onsite experience, exceptions, and escalations.
• Build capacity models and make staffing and service tradeoffs based on demand, handling time, skills, regional coverage, leave, backlog, interviewer bandwidth, and workload fairness.
• Drive cross-functional programs from problem definition through launch, adoption, training, documentation, and sustained improvement.
• Own the Interview Programs operating model, including readiness, onboarding, calibration support, question governance, integrity escalation, and loop health.
• Design and test AI-enabled workflows, measure service health and outcomes, and partner with Recruiting, People Technology, People Analytics, Workplace, IT, and HR Operations.

Requirements

• Leadership experience in People Operations, Recruiting Operations, or another operations function with accountability for service quality and results.
• Experience managing high-volume operations in a high-growth environment while adapting staffing, workflows, and priorities to increased demand and complexity.
• Experience delivering complex cross-functional programs from problem definition through launch and sustained adoption, with clear owners, milestones, dependencies, and success measures.
• Experience managing and developing managers and program owners through coaching, delegation, feedback, and accountability.
• Hands-on execution skills, a bias to action, data-driven problem diagnosis, and sound judgment in ambiguous situations.
• Practical AI experience personally building, configuring, or testing AI-enabled workflows, explaining improvements, evaluation methods, and lessons learned.

Nice to have

• Experience managing multi-region coverage or a mix of high-volume and confidential, bespoke hiring.
• Contingent-workforce planning experience, including vendor coordination, handoffs, and continuity through departures.
• Experience with Ashby and Guide, or deeper experience with question governance, integrity escalation, and interviewer readiness.

Culture & Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match, flexible or accrued paid time off, paid holidays, parental, medical, caregiver, and sick or safe leave.
• Mental health and wellness support, employer-paid life and disability coverage, and an annual learning and development stipend.
• Daily office meals, eligible meal delivery credits, commuter benefits, charitable donation matching, and wellness stipends.
• Relocation support is available for eligible employees.