Systems & Enablement Lead, Recruiting Operations (AI)

Location: San Francisco, United States. Hybrid work model with three days in the office per week and optional work from home on Thursdays and Fridays; remote applications are not considered. Relocation support is available to eligible employees.

Salary: $216,000–$240,000 per year, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company building general-purpose artificial intelligence with a focus on safety and human benefit.

What you will do

• Lead recruiting operations projects from discovery through implementation and adoption, managing scope, milestones, dependencies, and risks.
• Own enablement for operational workflow changes, including documentation, training, office hours, and change communications.
• Support offer approvals and other sensitive recruiting workflows through coordination, follow-through, and exception handling.
• Identify recurring support themes and drive improvements through process changes, documentation, automation, or handoff to People Systems.
• Partner with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
• Use operational data to monitor service health, reduce repeat work, and evaluate AI and automation opportunities without weakening controls.

Requirements

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
• Hands-on experience administering an ATS; Ashby experience is strongly preferred.
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.
• Strong communication and stakeholder partnership skills.
• Comfort working in fast-moving, evolving environments.
• High attention to detail, strong operational discipline, and commitment to accuracy and consistency.

Nice to have

• Experience supporting global or multi-entity hiring.
• Familiarity with compliance-sensitive or highly regulated workflows.
• Experience creating training and documentation for operational teams.
• Experience working with analytics or downstream HR systems.

Culture & Benefits

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match, paid parental, medical, caregiver, sick, and safe leave.
• Paid time off, 13+ company holidays, and coordinated paid office closures.
• Mental health and wellness support, life and disability coverage, and an annual learning and development stipend.
• Daily meals in the offices, meal delivery credits where eligible, and relocation support for eligible employees.
• Hybrid office environment with adjustable desks, conference rooms, phone booths, kitchens, outdoor space, nap rooms, and private bike storage.