Senior Community Manager (Gaming)

Location: Hybrid, on-site position based in Belgrade, Serbia. The standard 3+2 model requires office work Monday to Wednesday, with Thursday and Friday as optional remote days.

Company

hirify.global develops mobile sports gaming experiences, including Top Goal, Top Eleven, and Golf Rival, serving millions of players worldwide.

What you will do

• Own the community strategy and manage core community platforms including Discord, Facebook Groups, and Reddit.
• Set and optimize KPIs using platform analytics, market trends, and channel performance data.
• Build and lead moderation teams, enforce Code of Conduct standards, and manage player communications for daily inquiries and live-service incidents.
• Translate player feedback and sentiment into actionable insights for feature development and product roadmaps.
• Lead official messaging, patch notes, release communications, community content, challenges, playtests, giveaways, and events.
• Build creator and community ambassador programs and collaborate with Marketing, Social Media, Player Support, Game Designers, and Developers.

Requirements

• Background in Marketing, Communications, Journalism, PR, Psychology, or a related field.
• 5+ years of experience in community management, social media management, or customer support.
• Strong copywriting and communication skills, with the ability to tailor messages to international audiences.
• Active gamer with deep knowledge of mobile gaming and social media platforms including Discord, Facebook, and Reddit.
• Up-to-date knowledge of gaming trends and mobile games.
• Passion for building communities and connecting with end-users.

Nice to have

• Previous experience in the gaming industry or with moderation for game titles.

Culture & Benefits

• Transparent, trust-based, and collaborative environment with a multidisciplinary team and more than 280 teammates worldwide.
• Breakfast, lunch, snacks, beverages, an equipped gym, organized sports activities, ergonomic workstations, and technical equipment.
• Private medical insurance for employees and families, flexible working hours, and a take-what-you-need vacation policy.
• Company offsites abroad, fully paid maternity and paternity leave, an employee stock purchase plan, and access to learning and development platforms.
• Career support from experienced game makers and mentors, plus access to games, consoles, a kids’ playroom, and a music corner.