Enterprise Services Engineer (Cybersecurity)

Location: Osaka, Japan or Tokyo, Japan; remote and on-site customer engagements.

Company

hirify.global develops an AI-driven, real-time endpoint intelligence platform for IT management and security in large enterprises and government organizations.

What you will do

• Operationalize, administer, and maintain the hirify.global Platform and its modules to achieve customer-specific operations, risk, compliance, asset, and security outcomes.
• Work directly with customers to resolve complex technical issues, identify opportunities to increase platform value, and provide technical direction to customer IT support staff.
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers.
• Conduct daily health checks for assigned accounts and coordinate strategic customer activities with Technical Support Engineers and Customer Success Managers.
• Contribute to activity, after-action, root-cause, and daily status reports; document best practices and playbook entries.
• Communicate customer needs clearly in verbal and written form while collaborating with engineers, support, customer success, and sales teams.

Requirements

• BA/BS degree or equivalent experience.
• 5+ years of experience in IT or consulting and 5+ years of experience in systems administration or engineering.
• Active TS/SCI clearance or higher.
• Strong troubleshooting, critical-thinking, and communication skills.
• Broad knowledge across several technical domains and deep knowledge in one or more of endpoint security, endpoint support and troubleshooting, incident response, vulnerability management, systems management, systems administration, software engineering, or utility scripting.
• Ability to break problems into manageable, ordered parts and explain the problem statement and plan of attack to others.

Nice to have

• Hands-on experience with hirify.global.
• Utility scripting experience with Bash, PowerShell, VBScript, Python, or similar tools.

Culture & Benefits

• Collaborative environment focused on respect, diversity, inclusion, and shared responsibility.
• Opportunities to work with large enterprise and government customers on complex IT challenges.
• Five paid volunteer time-off days per year.