Change Analyst (ITSM)

Location: Bellville, South Africa

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organizations, with offices worldwide.

What you will do

• Receive, review, and analyze change requests for completeness and compliance with established protocols.
• Collaborate with IT, business units, and project managers to assess change scope, impact, risks, dependencies, and resource requirements.
• Facilitate change advisory board meetings, including agendas, discussion records, and action-item tracking.
• Maintain change management systems and monitor approved changes against timelines and quality standards.
• Communicate change statuses, upcoming changes, and potential disruptions to stakeholders.
• Improve change management processes and tools, support procedure training, and report on change activity, success rates, and compliance metrics.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 4+ years of experience in change management, IT support, or project coordination, preferably in a financial services or technology environment.
• Strong understanding of IT service management principles and frameworks.
• Proficiency with change management software and tools such as ServiceNow and Jira.
• Excellent analytical and problem-solving skills, attention to detail, and demonstrated ability to assess risk and make informed decisions.
• Exceptional written and verbal communication skills, with the ability to explain complex information clearly.
• Strong interpersonal and collaboration skills for working with diverse teams.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Nice to have

• ITIL Foundation certification.

Culture & Benefits

• Full-time position supporting financial services and healthcare technology operations.
• Work with stakeholders across IT, business units, and project teams.
• Equal employment opportunity workplace.