Content Safety Specialist - AI Conversations

Location: Remote within the United States; applications are not accepted from Illinois. The posting also lists New Braunfels, Texas, as the role location. The operation runs 24/7/365 with first-, second-, and third-shift availability.

Salary: $30.00 per hour, with shift differentials for overnight, weekend, and holiday shifts.

Company

hirify.global provides business process and customer experience services, including operational support for digital platforms.

What you will do

• Monitor near real-time conversations between young users and large language models.
• Apply standardized, non-diagnostic crisis screening tools to identify suicide and self-harm distress signals.
• Distinguish active or concealed suicidal intent from internet hyperbole, dark humor, and creative writing.
• Execute immediate escalations based on established risk-severity protocols, including clinical consultations, parent or guardian notifications, and emergency escalation.
• Participate in audits, calibration sessions, quality reviews, coaching, and policy updates to maintain consistent decisions.
• Protect sensitive conversational logs, personally identifiable information, and proprietary safety protocols.

Requirements

• Bachelor’s degree in psychology, counseling, social work, or a related social science field.
• At least one year of experience in crisis intervention, risk screening, hotline support, or chat-based de-escalation, or an equivalent combination of education and experience.
• Above-average fluency in written and spoken English.
• Ability to process dense text, recognize subtle distress signals, make rapid protocol-based decisions, and remain composed under pressure.
• Ability to maintain strict data privacy, confidentiality, schedule adherence, and reliable shift handovers in a remote environment.
• Proficiency with Google Workspace and web-based dashboards and digital communication tools.

Nice to have

• Call center experience.
• Previous remote work experience.
• Experience with C-SSRS, CAMS, QPR, or comparable risk-rating tools.

Culture & Benefits

• 24/7/365 operating environment with first-, second-, and third-shift options.
• Shift differentials are available for overnight, weekend, and holiday work.
• Built-in shift guardrails and off-queue time support self-care and emotional resilience.
• Regular coaching, quality assurance feedback, calibration sessions, and policy training.
• Inclusive workplace with a people-first culture and equal opportunity commitment.