TL;DR

Senior Technical Copywriter (SaaS): Creating and maintaining content for the %hirify_global% Help Center with an accent on clarity and user empowerment. Focus on organizing complex information and collaborating with cross-functional teams to enhance the self-serve knowledge experience.

Company

%hirify_global% is a remote-first company focused on creating equal opportunities globally by accelerating the transition to online work.

What you will do

Own the structure and content of the %hirify_global% Help Center.
Write and maintain clear, concise, and helpful articles for different user types.
Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment.
Support chatbot content needs by writing in modular, structured formats.
Use feedback and data to identify gaps and continuously improve the self-serve experience.

Requirements

5+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment.
Excellent writing and editing skills, especially for simplifying complex concepts.
Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms.
Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.