Director, Precision Engagement and Orchestration (AI)

Location: Cambridge, Massachusetts, United States; hybrid work. US and Puerto Rico residents only.

Salary: $178,500–$257,833.33 per year for North America applicants.

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines to improve patients’ lives.

What you will do

• Lead Precision Engagement strategy for an assigned business area and translate customer journeys, insights, and business priorities into high-value omnichannel use cases.
• Design scalable engagement experiences covering audiences, signals, triggers, decision logic, content, sequencing, handoffs, suppression rules, and measurement.
• Define data, technology, integration, content, channel, analytics, and operational requirements with Digital, Analytics, Brand, Field, Medical Affairs, Market Access, and Patient Services teams.
• Act as business product lead through backlog prioritization, requirements refinement, sprint ceremonies, testing, user acceptance, launch readiness, and ongoing product evolution.
• Lead build-versus-buy evaluations, resolve dependencies and delivery barriers, and develop reusable frameworks and capabilities across brands and customer types.
• Apply AI, advanced analytics, automation, and test-and-learn methods to improve personalization, decisioning, customer relevance, and scalability.

Requirements

• Bachelor’s degree in business, marketing, technology, analytics, or equivalent experience.
• At least 8 years of experience in commercial, omnichannel, digital, analytical, operational, or related functions.
• Hands-on experience delivering journey-informed omnichannel or customer engagement use cases and designing MarTech capabilities across customer data, identity, CRM, CDP, marketing automation, decisioning, digital experience, media, content, field integration, analytics, and measurement.
• Experience translating business needs into data, technology, integration, and capability requirements and working within agile product development models.
• Experience with roadmaps, prioritization, dependency management, build-versus-buy decisions, cross-functional delivery, and stakeholder influence in complex matrixed organizations.
• Experience applying AI, advanced analytics, or automated decisioning to personalization or customer engagement; pharmaceutical, biotechnology, healthcare, or another regulated industry is preferred.

Nice to have

• Experience engaging healthcare professionals, patients and caregivers, payers, and accounts.
• Experience in complex, data-rich industries with advanced personalization and omnichannel engagement capabilities.

Culture & Benefits

• Supportive, future-focused environment centered on science, innovation, and patient impact.
• Opportunities for professional growth through promotion or lateral international moves.
• Health and wellbeing benefits, including healthcare, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave.
• Rewards package and employee benefit programs.
• Opportunity to modernize and scale systems, strategies, and operations across a global biopharma business.