Manager, Operations, South Korea (Fintech)

Location: Seoul, South Korea; based in the South Korea office

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments and financial products.

What you will do

• Own the South Korea operations function and build a scalable, efficient local team.
• Drive strategic projects that improve customer experience and operationalize internal functions.
• Build and optimize customer support processes, workflows, KPIs, and performance reports.
• Manage daily AML and compliance operations, including transaction monitoring, KYC, CTF, and name screening.
• Monitor payment and treasury operations while implementing emerging regulatory requirements.
• Work cross-functionally with compliance, product, and other stakeholders to deliver operational outcomes.

Requirements

• Bachelor’s degree or equivalent.
• 7+ years of relevant experience.
• Fluency in English and Korean.
• Strong leadership, decision-making, analytical, prioritization, and process management skills.
• Ability to work independently and collaborate with internal and external stakeholders.

Nice to have

• Experience working in a global environment.
• Experience in fintech, a startup, or a fast-growing technology company.
• Experience in top-tier strategy or management consulting.

Culture & Benefits

• Work in a global organization supporting businesses and financial operations across multiple regions.
• Collaborate with teams across operations, compliance, product, and other functions.
• Operate in an environment focused on customer experience, operational efficiency, curiosity, and data-driven decision-making.