CX/UX Researcher (Fintech)

Location: Hybrid in Taguig, National Capital Region, Philippines; modern office in Manila.

Company

hirify.global is a licensed Philippine neobank building modern banking and financial products for millions of Filipinos, with AI-powered products and international growth ambitions.

What you will do

• Plan and run moderated usability tests, in-depth interviews, and quantitative or unmoderated studies.
• Own research studies end-to-end, including recruitment, screening, moderation, analysis, reporting, and participant logistics.
• Conduct virtual and in-person fieldwork and facilitate synthesis workshops, insight reviews, and journey-mapping sessions.
• Partner with product designers and PMs to prioritize research, define study scope, and influence product decisions.
• Create customer journey maps and decision-ready reports, then track whether findings are actioned and escalate blockers.
• Help build research operations, including intake standards, a methods library, a repository, and reusable research tools.

Requirements

• At least 2 years of UX research experience with consumer products.
• Independent experience conducting moderated tests and in-depth interviews.
• Experience facilitating workshops and collaborative sessions with product and design teams.
• Ability to negotiate research priorities, challenge stakeholders when needed, and operate with limited process.
• Experience creating journey maps, personas, or service blueprints and driving action based on findings.
• Strong written and verbal communication skills in English and Filipino/Tagalog are required.

Nice to have

• Experience in credit, lending, payments, or fintech.
• Exposure to banking, technology, or consumer-focused industries.
• Experience with panel vendors and research recruitment platforms.
• Familiarity with qualitative and quantitative methodologies, service design, and research repository management.

Culture & Benefits

• Work on financial products used by real customers in a fast-growing Philippine fintech.
• Direct access to users, with field research expected and resourced.
• Small research team with visible influence on product decisions and the opportunity to build the function from an early stage.
• Competitive compensation, professional development support, medical insurance, and wellness benefits.
• International team, international exposure, regular team events, and activities.