Duty Supervisor (Airport Operations)

Location: Gothenburg, Sweden; airport-based shift work

Company

hirify.global is the UAE’s national airline, connecting passengers across continents through its global aviation network.

What you will do

• Supervise passenger and aircraft handling operations during assigned shifts.
• Monitor safety, security, regulatory compliance, service quality, and operational performance.
• Coordinate VIP, MAAS, PRM, and other special-category guest requirements.
• Manage disruption recovery, delays, diversions, emergency response, and business continuity activities.
• Coordinate with Guest Control, Network Control, SOC, teams, and service providers to protect guest service and operational integrity.
• Monitor ancillary sales, customer service standards, KPIs, reporting, and local authority documentation.

Requirements

• 5–7 years of experience in service, hospitality, airline, or retail operations.
• Relevant knowledge of aviation, travel industry, and airport policies.
• Previous supervisory experience in a high-pressure, multicultural shift environment.
• Strong communication, coordination, decision-making, and supervisory skills.
• Frontline service delivery experience and the ability to balance guest needs with corporate, safety, and security requirements.
• Degree-level education is desirable, or equivalent relevant industry experience.

Culture & Benefits

• Work in a global aviation environment connecting people across continents and cultures.
• Participate in the company’s Journey 2030 growth ambition, including fleet and network expansion.
• Operate in a role focused on service excellence, safety, security, and operational integrity.

Hiring process

• Interviews are conducted face-to-face or via video or telephone before a formal offer.