Lead UX Researcher

Location: Hybrid role based in the UK, with attendance at the Milton Park or London office three days per week or more. Candidates must live within a commutable distance and have the right to work and live in the UK. The Milton Park office is expected to relocate to Oxford city centre in late 2027 or early 2028.

Company

hirify.global is part of Informa, a FTSE 100 academic publishing, business intelligence, knowledge, and events business; the role supports digital products for Taylor & Francis.

What you will do

• Partner with Product Designers and Product Managers to frame problems, identify assumptions, and define research priorities.
• Plan and conduct generative and evaluative research, including interviews, contextual inquiry, usability testing, and concept evaluation.
• Synthesise findings into actionable insights that influence product priorities, design decisions, and user experiences.
• Collaborate with multidisciplinary teams on discovery, ideation, experimentation, design workshops, critiques, and prototype evaluation.
• Connect qualitative research with behavioural and quantitative data in collaboration with Customer Intelligence, Data Science, and Analytics.
• Help establish research standards, improve insight sharing, coach colleagues, and promote evidence-led design practices.

Requirements

• Strong experience in UX or user research across complex digital products or services.
• Deep expertise in qualitative research methods and confidence selecting appropriate approaches.
• Experience with mixed methods, behavioural data, surveys, and quantitative evidence.
• A track record of influencing product decisions, design direction, or strategic priorities through research.
• Experience with product discovery, user-centred design, multidisciplinary teams, sketching, wireframes, and prototypes.
• UK work authorization and residence are required, with availability to attend a UK office three days per week or more.

Culture & Benefits

• Flexible balanced working model combining office, customer, conference, home, and remote work.
• 25 days of annual leave, a birthday day off, and three additional discretionary holiday-season days.
• Four paid volunteering days per year.
• Company-funded private medical insurance, employee assistance support, life assurance, and optical and medical care.
• Share Match plan and pension scheme.
• Focus on wellbeing, work-life balance, inclusion, and professional development.

Hiring process

• Applications close on 31 October 2026.
• Reasonable adjustments are available for candidates who need support during the hiring process.