Product Owner II (Institutional Services)

Location: Hybrid within the M&T/Wilmington Trust footprint, including Buffalo, NY, Baltimore, MD, Chicago, IL, Boston, MA, Wilmington, DE, and Radnor, PA; remote work may be available when based outside the footprint. United States only.

Salary: $123,600–$206,000 annual USD

Company

M&T Bank’s Wilmington Trust Institutional Services division provides trust and agency services and is investing in operational improvement and digital transformation.

What you will do

• Own the vision and roadmap for a large product or set of products and align priorities with business strategy.
• Represent customer and stakeholder needs, make product decisions, and communicate requirements to agile delivery teams.
• Write user stories, define acceptance criteria, and groom product backlogs in support of Acceptance Test-Driven Development.
• Use design thinking, analytics, and customer engagement to guide product design and focus on outcomes.
• Coordinate customer journeys and dependent backlogs across teams and other Product Owners.
• Manage risk, regulatory, audit, and internal control requirements while influencing stakeholders across the organization.

Requirements

• Bachelor’s degree and at least 6 years of business, analytical, technical, or product experience; alternatively, 10 years of combined higher education and work experience including 6 years of relevant experience.
• Experience prioritizing competing priorities and making independent decisions in a changing environment.
• Knowledge of Agile, Lean, product design, and product development practices.
• Strong verbal and written communication skills and the ability to influence stakeholders without direct authority.
• Ability to work in accordance with risk, regulatory, audit, and internal control standards.

Nice to have

• Understanding of Design Thinking principles.
• Experience partnering with user experience teams on product design.
• Experience developing or managing digital capabilities.
• Relevant subject matter expertise for the assigned product.

Culture & Benefits

• Hybrid work within the M&T/Wilmington Trust footprint, with remote work potentially available outside the footprint.
• Opportunity to contribute to continuous improvement and digital transformation initiatives.
• Work in a matrixed agile environment with senior stakeholders and cross-functional teams.
• Focus on customer value, belonging, risk management, and accountable decision-making.