Field Service Engineer (Medical Devices)

Location: Brazil, with the role listed for São Paulo, SP or Northeast Brazil; field-based with 90–100% travel and customer visits 4–5 days per week

Company

hirify.global provides instruments, services, consumables, applications, and expertise for life science, diagnostic, and applied market laboratories worldwide.

What you will do

• Install, maintain, troubleshoot, upgrade, and repair Tissue Diagnostics IVD instruments and systems.
• Respond to customer service requests, schedule service activities, and communicate proactively before, during, and after service events.
• Diagnose electro-mechanical, pneumatic, hardware, software, fluidic, and systems-related issues.
• Complete service reports, administrative documentation, expense records, and service activities in SAP and other reporting systems.
• Provide product-performance feedback to Product Specialists, Manufacturing, and OEM vendors.
• Support complaint handling, continuous improvement, and technical knowledge sharing.

Requirements

• At least 3 years of relevant experience in biomedical equipment servicing, electro-mechanical systems, IVD instrumentation, medical devices, or related technical service environments.
• Bachelor's degree preferred; equivalent education, training, military experience, and relevant work experience considered.
• Experience installing, maintaining, repairing, and troubleshooting medical devices.
• Knowledge of electronics, fluidics, pneumatics, and electromechanical systems.
• Ability to read, write, and speak English is required.
• Ability to work independently, manage customer situations professionally, document work accurately, and travel extensively.

Nice to have

• Knowledge of IP addressing, Windows Server environments, network connectivity, firewalls, and connecting equipment to customer networks.
• A+ Certification or another relevant IT certification.

Culture & Benefits

• Full-time schedule with day-shift hours and no stated end date.
• Remote work option is available, alongside extensive customer-facing field service.
• Expected travel is 75% of the time in the additional details, with the role description specifying 90–100% travel and 2–3 overnight stays per week.
• Work involves collaboration with customers, management, sales, Product Specialists, Manufacturing, and OEM vendors.