Senior Service Designer - Data Platforms

Location: Copenhagen, Denmark; hybrid work with office attendance and the option to work from home up to two days per week. Relocation support is not offered.

Company

hirify.global is a global company building digital foundations and products that support colleagues and the wider organisation.

What you will do

• Create user-centred journeys for data and knowledge platforms used across the organisation.
• Develop service blueprints, stakeholder maps, and ecosystem maps for Data Office products.
• Shape product portfolio decisions through service design methods, processes, and tools.
• Guide Product Managers in applying user-centred approaches to product development.
• Conduct research and synthesize insights into recommendations that inform business decisions.
• Facilitate workshops and help establish the value and impact of service design within the Data Office.

Requirements

• Experience navigating complex stakeholder landscapes, reconciling competing priorities, and driving alignment.
• Demonstrated delivery of service blueprints and journey maps that influenced product or business decisions.
• Experience conducting user and stakeholder research and turning findings into clear recommendations.
• Experience owning end-to-end design work from scoping through delivery.
• Strong facilitation, communication, and stakeholder management skills.
• Senior Manager Specialist level experience or equivalent senior-level capability.

Nice to have

• Experience building or scaling a service design capability, practice, or offering.
• Experience applying service design methods in data platform or B2B tooling environments.
• Experience translating service design findings into product management decisions and activities.

Culture & Benefits

• Join a team of eight designers within Digital Platforms and Infrastructure.
• Access a service design network with shared tools, case studies, and expertise.
• Participate in design critiques, learning sessions, and regular collaboration with product teams.
• Benefits include enhanced family care leave, life and disability insurance, wellbeing resources, colleague discounts, and an eligible bonus scheme.
• Work in an inclusive environment focused on customer-centric thinking, creativity, and belonging.