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TL;DR
Senior Presales Engineer (Communications): Leading technical presales for Twilio Communications Products through discovery, demonstrations, proofs of concept, RFPs, and solution design with an accent on API guidance, customer presentations, and complex product demonstrations. Focus on understanding communications needs, designing technical solutions, and solving customer challenges across technical and nontechnical stakeholder groups.
Location: Remote in the United States; not eligible for hiring in California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, or Washington, D.C. Approximately 10% travel is expected for customer and team meetings.
Estimated annual pay ranges from $114,224–$142,780 to $126,912–$158,640, depending on location. The role may also include commissions and equity eligibility.
Company
Twilio provides communications solutions and APIs that enable businesses and developers to create personalized customer experiences.
What you will do
- Partner with Account Executives on opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale by recommending best-practice solutions and guiding customers in using Twilio APIs.
- Discover customer communications needs and design, demonstrate, and present solutions that address business challenges.
- Build and deliver interactive, complex product demonstrations for technical and nontechnical stakeholders.
- Identify and solve customer and organizational problems while contributing to the Solutions Engineering community through knowledge sharing and reusable materials.
Requirements
- 5+ years of presales experience selling complex technical products, or 6+ years supporting technical products with customer-facing delivery or consulting experience.
- Strong communication, presentation, storytelling, and audience-confidence-building skills.
- Ability to understand customer communications needs and guide customers toward technical solutions.
- Previous software development experience or working knowledge of relevant technical areas.
- Bachelor’s or master’s degree in engineering, mathematics, computer science, or equivalent practical experience.
Nice to have
- Familiarity with AWS, Google Cloud, Microsoft Azure, and cloud application architecture.
- Experience in telecom, SIP, contact centers, or security.
- Experience with sales methodologies.
Culture & Benefits
- Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
- Healthcare insurance, retirement savings through a 401(k), paid sick time, personal time off, and paid parental leave.
- Generous time off, wellness leave, and parental leave.
- Support for volunteering and community impact initiatives.
Hiring process
- Applications are intended to be accepted until November 10, 2026, subject to business needs.
- Hiring decisions are made through a formal interview process; artificial intelligence may assist with hiring operations.