3 дня назад
Product Analyst (Order Experience)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Analyst (Order Experience) (AI/e-commerce): Improving checkout, post-purchase support, payments, billing, and operational efficiency through product analytics with an accent on A/B testing, AI-supported analysis, and customer-support journey optimization. Focus on designing experiments, building actionable metrics, forecasting support workload, automating analysis, and connecting insights to product and business decisions.
Location: Lisbon, Portugal. Office-first role with flexible hours and the possibility to work remotely for 52 days per year.
Company
is an international group of technology-focused e-commerce companies, including a global cross-border marketplace and AI analytics and pharmaceutical marketplace businesses.
What you will do
- Improve checkout and post-purchase experiences by identifying payment friction and testing solutions.
- Analyze AI Chat support scenarios, automate user-problem resolution, and assess business impact.
- Research support journeys, agent performance, refund decisions, and opportunities to reduce operating costs.
- Design and analyze A/B tests, select metrics, interpret results, and automate experiment analysis.
- Develop payment, billing, and support metrics, investigate anomalies, and support prioritization decisions.
- Prepare data for AI tools and automate repetitive analysis so colleagues can work more independently with data.
Requirements
- Strong SQL and Python skills for data analysis and automation.
- Solid knowledge of mathematical statistics and hands-on A/B testing experience.
- Experience applying AI to analytical work, verifying outputs, and identifying automation opportunities.
- Ability to investigate problems independently, formulate hypotheses, and connect analysis to decisions.
- Ability to explain complex topics to engineering, support, finance, and legal stakeholders.
- Ability to manage priorities, scope, timelines, and multiple stakeholders transparently.
Nice to have
- Experience in e-commerce, payments, support, or operations automation.
- Experience building AI tools and agents for data analysis.
Culture & Benefits
- Collaboration with colleagues across Portugal, Brazil, Latvia, and China.
- Health insurance including dental care for employees and their children.
- Daily meal allowance and 100% paid sick leave.
- Relocation assistance for employees and their families.
- Access to AI tools, professional training, promotion opportunities, and English and Portuguese courses.
- Team-building activities and knowledge-sharing workshops.
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