3 дня назад
Service Delivery Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Delivery Manager (Fintech): Managing operational delivery and service quality for banking technology services with an accent on incident restoration, SLA definition, service monitoring, and operational readiness. Focus on coordinating major incident resolution, identifying root causes, leading continuous improvement, and transitioning new services from implementation into operations.
Location: Hybrid role based at the Bioggio office, Strada Regina 40, Canton Ticino, Switzerland
Company
provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, and retail and neo banks.
What you will do
- Act as the key contact for regional delivery organizations regarding client-related requests and complex service delivery issues.
- Monitor operational service metrics, explain variances, and maintain service delivery quality.
- Coordinate service restoration during major incidents, including incident and technical reports.
- Identify root causes, define remedial actions, and improve problem management and service effectiveness.
- Define and review SLAs, KPIs, service readiness requirements, and target operating models.
- Support solution design, service setup, implementation-to-operations handovers, and operational readiness activities.
Requirements
- Experience working in collaborative service and operational teams, ideally in technology or financial services.
- Proven experience in service management, infrastructure, IT outsourcing, SLAs, and service monitoring tools and methods.
- Good understanding of banking and its interaction with and dependence on IT services.
- Experience managing processes and procedures in complex, multi-system, multi-site support environments.
- Strong stakeholder management, meeting facilitation, conflict management, communication, and presentation skills.
- Availability for picket shifts and possible emergency interventions at night or on weekends.
Nice to have
- ITIL and/or COBIT 5 certification.
Culture & Benefits
- Hybrid and flexible working options support work-life balance.
- Collaborative and supportive working environment across global offices.
- Inclusive and equal-opportunity workplace.
- Opportunity to work with leading financial institutions on wealth management technology.
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