Sr Manager, Customer Support (Business Central)

Location: Randers SV, Denmark

Company

hirify.global provides industry-specific ERP, supply chain management, compliance, and other mission-critical software solutions for specialized organizations worldwide.

What you will do

• Manage a customer support team of five employees located in Denmark and Sweden.
• Manage personal support cases from customers in Denmark, Sweden, and eventually the UK through phone and email.
• Analyze workflows, troubleshoot issues, test options, and recommend practical solutions for DSM and hirify.global Equipment DMS.
• Advise dealers and service companies in the agricultural and construction machinery sectors on effective use of the solutions.
• Allocate team resources, support employee development, and streamline internal processes and systems.

Requirements

• Practical experience with NAVISION or Business Central.
• Solid experience in the service industry and an understanding of workshop or service-organization workflows.
• Experience managing or leading a team in a customer service or similar operational function.
• Structured approach to case management, troubleshooting, testing, and solution development.
• Fluent Danish and English, both orally and in writing.
• Interest in IT, new technologies, and applying AI to daily problem-solving.

Nice to have

• Experience coordinating technicians or mechanics working outside the office.
• Experience in a role where time or services were invoiced to customers.
• Knowledge of Swedish or Norwegian.

Culture & Benefits

• Work at the intersection of business understanding, customer contact, and IT.
• Build specialist knowledge of the industry and software solutions.
• Collaborate with customers and colleagues nationally and internationally.
• Join an environment focused on knowledge sharing, mutual support, and practical customer value.