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1 месяц назад

Customer Ops Success Manager / Service Manager (Telecom)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Argentina
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Ops Success Manager / Service Manager (Telecom): Driving service performance, customer value realization, and operational alignment for strategic telecom customers with an accent on service reviews, customer feedback, and continuous improvement. Focus on coordinating incident and problem management, analyzing service performance, and aligning customer expectations with telecom support and assurance capabilities.

Location: Buenos Aires, Argentina; hybrid workplace

Company

hirify.global is a technology service provider supporting enterprise clients worldwide through delivery centers in Europe, the United States, and Argentina.

What you will do

  • Build trusted relationships with strategic customers and represent their needs within Customer Operations.
  • Lead structured service reviews, including preparation, presentations, feedback collection, and action follow-up.
  • Coordinate customer issues, complaints, outage credits, root-cause reports, and incident-related documentation.
  • Collaborate with Sales and operational teams to align customer expectations, service commitments, and support processes.
  • Use customer feedback, NPS results, portal adoption data, and service reporting to identify improvement opportunities.
  • Drive customer-facing problem management and maintain service handbooks, support guidance, and communication materials.

Requirements

  • Five to ten years of relevant experience in telecommunications, service management, customer success, or customer operations.
  • Technical understanding of telecom services and technologies, including IP, WDM, fiber, and service assurance concepts.
  • Strong analytical, reporting, documentation, and presentation skills, including experience with Qlik or similar tools.
  • Ability to work with operational and executive stakeholders in a global, multicultural environment.
  • University degree or equivalent relevant experience; knowledge of ITIL or a similar service management framework is beneficial.
  • Fluent written and spoken English is required.

Culture & Benefits

  • Flexible working hours and a hybrid work arrangement.
  • Continuous learning, career growth, and professional training opportunities.
  • English and Spanish language classes.
  • Comprehensive medical insurance and mental health support.
  • Benefits covering fitness activities, hobbies, pet care, and other personal needs.
  • Inclusive and supportive culture.

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