Assoc Product Complaints Specialist

Location: Mundelein, Illinois, United States

Salary: $62,000–$93,000 annually; bonus and/or incentive eligible.

Company

hirify.global is a growing worldwide medical products organization offering quality, complaint management, and product support operations.

What you will do

• Log, investigate, and close product complaints in the complaint management system according to established procedures and regulatory requirements.
• Conduct product investigations using sample performance testing, image evaluation, historical data, trend reviews, production and inspection records, and vendor correspondence.
• Analyze findings to identify root causes and trends, then prepare clear investigation summaries.
• Process complaint resolutions, including closing responses, credits, replacements, recommendations, and service coordination.
• Support quality assurance, product management, and other stakeholders with complaint-related quality activities.

Requirements

• High school diploma or equivalent with at least 1 year of Quality experience, preferably in the medical device or pharmaceutical industry, or a bachelor's degree in a relevant field.
• Experience providing customer service to internal and external stakeholders.
• Ability to collaborate cross-functionally, manage competing priorities, and meet critical deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Basic proficiency with Microsoft Word, Excel, and PowerPoint.

Nice to have

• At least 2 years of experience with product complaints, non-conformances, CAPAs, or similar root-cause and problem-solving activities.
• Experience with SAP or similar complaint investigation software.

Culture & Benefits

• Competitive total rewards package.
• Continuing education and training opportunities.
• Health insurance, life and disability insurance, 401(k) contributions, and paid time off for eligible employees.
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp access for employees working less than 30 hours per week.
• Inclusive workplace focused on belonging, career growth, and equal opportunity.