Training & Knowledge Specialist

Location: Brussels, Belgium; hybrid working model

Company

hirify.global develops responsible digitalisation solutions for EU institutions, public organisations, and private companies across Europe.

What you will do

• Assess training needs and develop learning materials, sessions, and workshops.
• Coordinate organisation-wide training programmes, including ITIL, Lean Six Sigma, and AI Literacy.
• Plan and facilitate training activities while managing stakeholder communication.
• Track participation and completion, maintain training records, and coordinate with employers and training providers.
• Gather feedback, improve training programmes, and support newsletters and knowledge-sharing initiatives.
• Create and maintain best practices, workflows, guidelines, and documentation across SharePoint Online, ServiceNow, and Confluence.

Requirements

• Bachelor’s or Master’s degree in Knowledge Management, Communication, Business Administration, or a related field.
• At least 2 years of experience in Training, Knowledge Management, or Document Management.
• Knowledge of Microsoft Office, SharePoint Online, Confluence, and/or ServiceNow.
• Experience developing training materials and delivering training or workshops.
• Excellent written and verbal communication skills in English and French.
• Strong organisation, collaboration, stakeholder management, autonomy, and adaptability.

Nice to have

• Experience in a European or international environment.
• ITIL V3/V4 certification.

Culture & Benefits

• Modern working environment and hybrid working model.
• Competitive compensation and benefits package.
• Hospitalization plan, meal allowance, and mobility or commuting allowance where applicable.
• Well-being activities held on premises.
• Continuous learning through Udemy for Business and ad-hoc training.
• Personalised development plan for targeted career growth.