Director PM, Payments & Client Success (Healthcare)

Location: Remote within the United States, with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY. New York-based team members work onsite three days per week; San Francisco/Bay Area and Seattle employees attend quarterly Work Together Days.

Salary: $260,000–$285,000 per year, plus equity and benefits.

Company

hirify.global is a virtual healthcare company providing women's and family health programs through employer, health-plan, and consumer platforms.

What you will do

• Own the end-to-end benefits product, including eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
• Scale operations by replacing manual reconciliation with programmatic workflows, self-serve eligibility, and automated claims processing.
• Build and enforce a triage framework for custom client requests and align decisions with the core product roadmap.
• Partner with Engineering, Design, Growth, Client Success, and clients to prioritize and deliver platform improvements.
• Manage and develop Product Managers across benefits, payments, and eligibility/enrollments.

Requirements

• 10+ years of product management experience, including substantial work with benefits, eligibility, claims, or payer systems in complex B2B2C or healthcare environments.
• 3+ years of experience managing and mentoring Product Managers.
• Experience scaling manual, error-prone operational products into reliable systems that function at high volume.
• Deep understanding of benefits data flows from employer configuration through eligibility verification and member activation.
• Direct experience with claims submission, adjudication, remittance, reconciliation, and provider payments.
• Strong data, instrumentation, stakeholder communication, ownership, and hands-on AI tool skills.

Culture & Benefits

• Flexible hybrid work model with remote flexibility for US-based employees.
• Employer-covered health, dental, and insurance plan options.
• 16 weeks of fully paid parental leave and a new-parent stipend for eligible employees.
• Annual professional development stipend and access to a personal career coach.
• 401(k) matching with immediate vesting for US-based employees.
• Benefits apply to full-time US-based employees; 1099/contract providers are not eligible.