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обновлено 26 дней назад

Technical Support Engineer

81 000 - 96 000$
Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Technical Support Engineer: Providing support to customers on a global level and helping them integrate hirify.global into their products with an accent on problem-solving and troubleshooting. Focus on empowering customers’ to reach their objectives and address any challenges with the product.

Location: Hybrid. Must work from the office 3 days a week.

Salary: $81,000 - $96,000

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

  • Communicate efficiently and effectively with customers to resolve issues.
  • Own customer communications from initial contact until resolution.
  • Collaborate with product teams to identify current issues and offer informed opinions on potential solutions.
  • Debug complex issues, understanding both hirify.global's codebase and customer technologies.
  • Utilize technical knowledge to build tools that increase team efficiency and effectiveness.

Requirements

  • 1-2 years of technical support experience.
  • Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
  • Understanding of REST API, SDKs & Webhooks.
  • Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).
  • Strong customer focus (excels at + enjoys helping customers).
  • Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).
  • Strong problem solving skills (ability to think critically and learn on-the-fly).

Nice to have

  • Completion of technical coding bootcamps, programs, courses, etc.
  • Previous experience working in a troubleshooting environment.
  • Understanding code syntax or use of specifically supported frameworks.
  • Experience configuring supported iOS/Android Plugins (mobile SDKs).
  • Familiarity with native mobile development.

Culture & Benefits

  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • Fun events for hirify.globalrades, friends, and family!

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