Operations Senior Manager (Fintech)

TL;DR

Operations Senior Manager (Fintech): Manage and optimize digital identity operations focusing on KYC/KYB, vendor management, and regulatory compliance. With an accent on operational risk, cost-benefit analysis, and stakeholder collaboration. Focus on leading large teams, improving AML frameworks, and ensuring efficient lifecycle management in a fast-paced fintech environment.

Location: Jakarta, Indonesia (On-site)

Company

hirify.global is the largest digital ecosystem in Indonesia, offering technological infrastructure and solutions across transportation, delivery, logistics, and financial services.

What you will do

• Manage operations for Digital Identity including productivity, capacity planning, and KPI achievement.
• Oversee vendor management and conduct performance reviews with recommendations.
• Lead complaint handling improvements focusing on journey friction and cost optimization.
• Identify and mitigate risks in lifecycle management to improve efficiency and reduce lead times.
• Develop and implement AML frameworks and KYC controls in partnership with risk and fraud teams.
• Manage stakeholder relationships and act as PIC for audits and budgeting.

Requirements

• Bachelor or Master Degree from reputable university
• At least 8 years experience in financial institution or startup with leadership of large teams
• Strong operational and regulatory risk awareness
• Team player with strategic, communicative, and collaborative skills
• Analytical mindset and problem-solving abilities
• Able to work in fast-paced, evolving environments