9 дней назад
PayG Phones TechOps Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
PayG Phones TechOps Manager (MDM/Android): Managing end-to-end technical operations for PAYG Phones, including MDM platforms, payment-triggered controls, unlock flows, security controls, and partner integrations with an accent on service continuity, compliance, and scalable operations. Focus on resolving production incidents, improving device-control reliability, coordinating vendors and cross-functional teams, and using field data to strengthen operational processes.
Location: Hybrid in Lagos, Nigeria or Nairobi, Kenya
Company
is an off-grid solar energy company combining solar products, PAYG financing, fintech, appliances, and field operations to expand energy access.
What you will do
- Own the operations, configuration, access governance, monitoring, and business continuity of assisted PAYG Phones MDM environments.
- Manage device enrollment, lock and unlock triggers, offline and temporary unlocks, SIM controls, lost-phone blocking, and post-payment device release processes.
- Run incident and problem management for MDM, device controls, enrollment, unlock, SMS, and integration failures, including root-cause analysis and preventive actions.
- Maintain security, risk, compliance, license, and access controls across platforms and coordinate vendor, OEM, and integration-provider performance.
- Coordinate migrations, launches, security updates, reporting improvements, process redesign, and other TechOps projects across multiple markets.
- Use dashboards, data pipelines, field visits, and operational reviews to identify failure patterns, improve procedures, and align Product, Engineering, Operations, Risk, Compliance, and country teams.
Requirements
- Bachelor’s degree or equivalent in Computer Science, Information Technology, Computer Engineering, Software Engineering, Telecommunications, or a related technical field.
- At least 5 years of experience in Technology Operations, Product Operations, IT Operations, or Enterprise Mobility.
- At least 4 years of experience managing production platforms and Incident, Problem, Release, and Change Management.
- At least 4 years of people management and cross-functional technical team leadership experience.
- At least 4 years of Mobile Device Management experience with platforms such as Samsung Knox, Android Enterprise, NuovoPay, Intune, or Workspace ONE.
- Experience with multi-country operations, vendor and SLA management, Android, APIs, SQL, system integrations, data evaluation, large-scale rollouts, and production environments.
Culture & Benefits
- Professional growth in a rapidly expanding, high-social-impact industry.
- Open-minded and collaborative culture focused on innovation and impact.
- Multicultural work environment with colleagues from different geographies and backgrounds.
- Structured learning and development programs through the Sun Center for Leadership.
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