TL;DR

Support Engineer (Audio Video): Responsible for resolving technical escalations from Tier 2 support, managing communication with stakeholders, and collaborating with development and quality teams. Focus on troubleshooting complex audio, video, and software issues across multiple platforms and technologies.

What you will do

Take ownership and resolve technical issues escalated from Tier 2 Support
Reproduce and resolve issues, collaborating with Development Center and Quality teams
Organize resources and encourage organizational learning
Communicate effectively with internal and external stakeholders
Provide training to Tier 2 and Tier 1 support teams
Manage multiple priorities and coordinate in large virtual and in-person meetings

Requirements

Bachelor's degree in electrical engineering, video production, or equivalent experience
5-10 years in a similar role with 3-5 years hands-on experience in software installation and configuration across Windows, macOS, Linux, and ChromeOS
Experience with Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure
Proven experience with Audio DSP, Video, video conferencing systems, and related applications
Fluency in spoken and written English
Ability to travel up to 20%

Nice to have

Technical certifications in related fields
Knowledge of .NET Core/C# and Python programming
Experience with DECT and Bluetooth RF technology
Some knowledge of artificial intelligence in products

Culture & Benefits

Inclusive recruitment process with equal consideration for all applicants
Encouragement of mindset and motivation ali%hirify_global%ed with core values
Support for special interview requirements