Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Solving technical issues for Japanese and global customers using the hirify.global AI platform, focusing on installation, security, and integration with big data technologies. Focus on advanced log analysis, debugging, and collaboration with R&D for product improvement.

Location: Must be comfortable working in an early startup environment.

Company

hirify.global is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies.

What you will do

• Help Japanese and global customers solve technical issues with hirify.global in Japanese and English.
• Communicate with the R&D team (in English) to solve complex issues and share customer feedback.
• Collaborate with other customer-facing teams to escalate and resolve issues efficiently.
• Document knowledge in technical articles and contribute to knowledge bases.
• Assist with other activities in a fast-paced startup environment.

Requirements

• At least 3 years of experience in a client-facing engineering or technical role.
• Experience with cloud platforms such as AWS, Azure, and GCP.
• Experience with Docker and Kubernetes.
• Strong competency in technical problem-solving.
• Proficiency working with Unix-based operating systems and relational databases.
• Ability to read and write Python or R code.

Nice to have

• Experience with big data technologies such as Hadoop or Spark.
• Experience with authentication and authorization systems.
• Experience with ML models and LLMs.

Culture & Benefits

• Be part of a journey to shape the evolving world of AI.
• Work in a company that values innovation, collaboration, and personal growth.
• Opportunity to make a significant impact.

Hiring process

• Initial call with a member of our Technical Recruiting team.
• Video call with the Japanese Technical Support Manager.
• Technical Assessment to show your skills (Home Test).
• Final Interview with the VP Technical Support.