Customer Engagement Learning Lab Lead (AI)

Location: Shanghai, China

Company

hirify.global is a pharmaceutical and healthcare company focused on improving medications, outcomes, and science.

What you will do

• Establish standards, templates, methodologies, and KPIs for customer-centric omnichannel campaigns, Customer Experience Journeys, and Customer Engagement Plans.
• Design campaign approval processes and act as a quality gate with business unit leadership, ensuring alignment with customer-centric principles and execution feasibility.
• Build marketing and commercial capabilities through training, coaching, upskilling, and adoption programs for brand teams and Customer Engagement Managers.
• Drive AI and emerging-channel use cases, validate their commercial value, and lead pilots with brand, digital, and GTMC stakeholders.
• Embed new ways of working into brand planning, budgeting, operating plans, governance platforms, and business reviews.
• Lead methodology effectiveness and organizational capability reviews, using cross-brand insights to improve playbooks, templates, and quality standards.

Requirements

• Bachelor’s degree required; an MBA or advanced degree in Marketing, Business, or a related field is preferred.
• 10+ years of experience in pharmaceutical, healthcare, CHC, or FMCG marketing.
• Experience with marketing transformation, change management, process design, standardization, and governance frameworks.
• Deep knowledge of customer-centric omnichannel engagement, customer journey mapping, and the China digital ecosystem.
• Strong cross-functional leadership, stakeholder management, structured handoff, quality assurance, and agile coaching skills.
• Fluent English and Mandarin Chinese, written and spoken, are required.

Nice to have

• Experience in the China pharmaceutical market.
• MBA or another advanced degree in Marketing, Business, or a related field.

Culture & Benefits

• Work on Project Leapfrog, hirify.global China’s transformation from product-centric to solution-centric, customer-insight-driven engagement.
• Collaborate across brand, digital, GTMC, omnichannel, and commercial teams.
• Operate in an environment focused on continuous learning, agile ways of working, and incremental improvement.
• hirify.global provides equal opportunities regardless of background, identity, citizenship, or ability.