Operations Manager (Fintech)

Location: Lagos, Nigeria; hybrid workplace.

Company

hirify.global is a mobile banking and fintech company providing credit, current and savings accounts, debit cards, and POS solutions for emerging markets, primarily in Nigeria.

What you will do

• Lead end-to-end operations across GPS, back office, finance, field operations, service delivery, and related support functions.
• Set operating rhythms, accountability standards, KPIs, service levels, productivity targets, and corrective-action plans.
• Translate company strategy into operating plans, resource allocation, scalable processes, and growth priorities.
• Drive process transformation, standardization, continuous improvement, and operational expansion initiatives.
• Manage budgets, costs, forecasts, commercial performance, operational risk, compliance, and regulatory controls.
• Build high-performing teams through coaching, succession planning, leadership development, and performance management.

Requirements

• 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex environment.
• Experience managing large, distributed, or multi-regional operations and significant workforce or partner networks.
• Proven experience with P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
• Experience scaling operations, building distribution or service networks, entering new markets, and designing replicable operating models.
• Strong knowledge of operational risk, controls, compliance, customer protection, and sustainable growth in regulated environments.
• Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related discipline; strong proficiency in KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.

Nice to have

• Relevant postgraduate or executive-management training.
• Experience working with international or cross-cultural teams.

Culture & Benefits

• Hybrid work environment.
• Private health insurance.
• Pension plan.
• Training and development opportunities.
• Paid time off.

Hiring process

• 30-minute screening interview with Talent Acquisition.
• Takeaway assignment followed by an assignment review and a 45–60-minute technical interview with Risk Managers.
• 45-minute final interview.