Advanced Scientific Support Specialist (Life Sciences)

Location: Austin, Texas, United States; work hours must conform to standard business operations.

Salary: $62,300–$102,350 per year.

Company

hirify.global provides tools that support life sciences research and clinical diagnostics, helping researchers treat and prevent disease.

What you will do

• Respond to customer, commercial team, and distribution partner inquiries about Asuragen product techniques and procedures by phone, email, and chat.
• Perform initial troubleshooting, collect relevant information, and document interactions in Salesforce CRM.
• Coordinate with Technical Service, Customer Care, and Sales teams to resolve customer needs and complaints.
• Train and mentor junior Scientific Support Associates and maintain technical resources.
• Initiate quality complaints, process replacement orders when required, and track field notifications.
• Document recurring technical issues and support SOP, quality, and product development initiatives.

Requirements

• Bachelor’s degree in Biological Sciences, Biochemistry, or an equivalent field.
• 2–5 years of directly related or laboratory experience.
• Working knowledge of Microsoft Word, Excel, and Outlook, with efficient computer entry and typing skills.
• Strong verbal and written communication, technical writing, problem-solving, critical thinking, organization, and multitasking skills.
• Ability to work independently and collaboratively, handle confidential information, follow SOPs and safety policies, and maintain daily channel coverage.
• Must have work authorization in the United States that does not now or in the future require visa sponsorship.

Nice to have

• Customer service or sales experience.

Culture & Benefits

• Medical, dental, vision, life, disability, pet, legal, and identity protection insurance benefits beginning on day one.
• 401(k), employee stock purchase plan, HSA, FSA, and dependent care FSA.
• Mentorship, training and development, tuition reimbursement, and promotional opportunities.
• Paid holidays, paid time off, paid parental leave, volunteer paid time off, employee resource groups, and employee events.
• Culture focused on empowerment, innovation, inclusion, and employee development.