Technical Implementation Manager (Fintech)

Location: Hybrid role based in the Modi’in office, with 3 days per week in the office

Company

hirify.global develops an AI-driven fintech platform that helps online merchants manage credit card disputes, recover lost revenue, and protect their businesses from chargeback fraud.

What you will do

• Lead enterprise onboarding and implementation projects from contract signature through activation and first value.
• Troubleshoot API, webhook, data-flow, and payment-provider integration issues before escalating to Engineering.
• Serve as the primary customer contact and lead meetings with operational and executive stakeholders.
• Manage onboarding plans, timelines, milestones, risks, dependencies, and stakeholder communication.
• Improve onboarding workflows, playbooks, documentation, automation, completion rates, and time to value.
• Partner with Customer Success, Sales, Product, Engineering, and Support to remove blockers and improve the customer experience.

Requirements

• 3+ years of experience in a technical customer-facing SaaS role such as Implementation, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding.
• Experience managing enterprise or strategic customer implementations from kickoff through go-live or activation.
• Hands-on experience troubleshooting API-based integrations, webhooks, and data flows.
• Strong project-management, organization, communication, presentation, and stakeholder-management skills.
• Ability to collaborate with Sales, Product, Engineering, Support, and Customer Success teams.
• Excellent written and verbal English; hybrid work from the Modi’in office three days per week.

Nice to have

• Experience in fintech, payments, fraud, chargebacks, or eCommerce.
• Familiarity with Postman, SQL, log analysis, Stripe, Shopify Payments, PayPal, or Adyen.
• Experience improving or automating customer-onboarding workflows.
• Experience supporting both enterprise and SMB customers in a high-growth SaaS environment.

Culture & Benefits

• Fast-moving, cross-functional environment with strong ownership expectations.
• Focus on solving customer problems from root cause through resolution.
• Emphasis on building a faster, clearer, and more scalable onboarding experience.
• Opportunity to build and lead the onboarding team as the function grows.