Customer Support Specialist (Gaming Payments)

Location: LATAM

Company

hirify.global is an integrated commerce, liveops automation, community engagement, and payments platform that helps mobile game studios build direct relationships with players.

What you will do

• Provide timely, professional support to players regarding payments, accounts, and platform usage.
• Investigate complex payment and account issues, validate payment status, and identify root causes.
• Distinguish payment issues from product defects and game-related inquiries.
• Manage incoming tickets, maintain clear communication, meet SLAs, and escalate issues with the right context.
• Identify recurring problems and collaborate with Product, Engineering, and Payments teams on resolution.
• Improve support processes and contribute to automation as operations scale.

Requirements

• Experience in customer support, technical support, user operations, or a similar customer-facing role.
• Excellent written and spoken English with clear, professional communication skills.
• Strong analytical and problem-solving skills, attention to detail, and process discipline.
• Ability to explain technical and operational issues in a simple, user-friendly way.
• Ability to work on a shift-based or flexible schedule.
• Ability to work from LATAM.

Nice to have

• Experience in gaming, mobile applications, or digital products.
• Experience in payments, fintech, or banking operations.
• Familiarity with Zendesk, Intercom, or similar customer support platforms.
• Understanding of payment flows, transaction lifecycles, and common payment issues.

Culture & Benefits

• Work alongside experienced professionals from around the globe.
• Fast-growing environment with high-impact work and rapid product iteration.
• Autonomy and ownership in decision-making and execution.
• Use AI, automation, and modern tools in daily work.
• Equity participation in the company's growth and long-term success.